*1. Introduction*
Welcome to EasySol Complaint ("we," "our," or "us"). EasySol Complaint is a mobile application designed to manage and resolve complaints related to EasySol software, including issues such as billing stoppage, printer problems, invoice settings, and other daily complaints. This Privacy Policy outlines how we collect, use, and protect your information when you use our application.
*2. Information We Collect*
*2.1 Personal Information*
-When you register a complaint using EasySol Complaint, we may collect the following personal information:
- Name
- Email address
- Phone number
- Complaint details
*2.2 Usage Data*
We may also collect information about how you access and use the application. This data may include:
- Device information (e.g., device type, operating system)
- IP address
- Date and time of access
- Usage patterns
*3. How We Use Your Information*
We use the information we collect to:)
- Process and manage your complaints)
- Provide you with a complaint number instantly)
- Maintain details of complaints received)
- Monitor the status of complaints and actions taken to resolve them)
- Improve our application and services)
- Communicate with you about your complaints and updates
*4. Sharing Your Information*
We do not sell, trade, or otherwise transfer your personal information to outside parties, except as described below:
- **Service Providers**: We may share your information with trusted third parties who assist us in operating our application and conducting our business, as long as these parties agree to keep this information confidential.
- **Legal Requirements**: We may disclose your information if required to do so by law or in response to valid requests by public authorities.
*5. Security of Your Information**
We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect it from unauthorized access, disclosure, alteration, or destruction.
*6. Your Rights*
You have the right to:
- Access and review the personal information we hold about you
- Request corrections to any inaccurate or incomplete information
- Request the deletion of your personal information, subject to certain legal exceptions
- Withdraw your consent to the processing of your personal information, where applicable
To exercise these rights, please contact us at [Contact Email Address].
*7. Changes to This Privacy Policy*
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the effective date. You are advised to review this Privacy Policy periodically for any changes.
*8. Contact Us*
If you have any questions or concerns about this Privacy Policy, please contact us at:
**EasySol Complaint Support Team**
**Email**: admin@easysol.in
By using EasySol Complaint, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of your information as described herein.