Privacy Policy

Effective Date: July 14, 2025

Welcome to the EasySol Complaint App, developed by Excelsior Softwares Pvt. Ltd.. This Privacy Policy explains how we collect, use, and protect your information when you use the app to register and manage complaints related to EasySol software.

1. Information We Collect

1.1 Personal Information

When you submit a complaint, we may collect:

• Name
• Email address
• Phone number
• Complaint details (e.g., description of the issue)

1.2 Usage and Technical Data

To improve app performance and user experience, we may collect non-personal technical information such as:

• Device type and model
• Operating system version
• App version
• IP address (for network diagnostics)
• Date and time of complaint submission

2. Permissions Used

The EasySol Complaint app may request the following permissions:

• Internet Access: Required to submit complaints and receive updates.
• Optional File Access: May be requested if you attach supporting screenshots or logs with your complaint. This data is used solely for complaint resolution.

3. How We Use the Information

We use collected information to:

• Register and track complaints
• Generate and share complaint numbers
• Improve technical support and response times
• Communicate with you regarding resolution status
• Analyze patterns to improve product quality and support

4. Data Sharing and Disclosure

We do not sell or rent your personal information to third parties. However, your information may be shared with:

• Internal technical support and development teams
• Trusted service providers who support app infrastructure (e.g., secure hosting)
• Legal authorities if required under applicable law or regulation

5. Data Security

We implement standard security measures to protect your information. However, no system is completely secure, and we cannot guarantee absolute protection against unauthorized access or loss.

6. Your Rights

You have the right to:

• Request access to the personal data we store about you
• Request corrections or updates to incorrect information
• Request deletion of your personal data (subject to legal retention requirements)
• Withdraw consent to data processing at any time

To exercise these rights, contact us using the information below.

7. Children's Privacy

EasySol Complaint is intended for use by adult professionals. It is not designed for or directed to children under 13. We do not knowingly collect data from minors.

8. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal obligations. We encourage users to review this page for updates. The effective date at the top will be revised accordingly.

9. Contact Us

If you have any questions about this Privacy Policy or your data, please contact:

Company: Excelsior Softwares Pvt. Ltd.
Email: admin@easysol.in
Website: https://www.easysol.in