Privacy Policy

Effective Date: April 1, 2023
Last Updated: July 14, 2025

EasySol Team is developed and maintained by Excelsior Softwares Pvt. Ltd.. This Privacy Policy explains how we collect, use, and protect personal data collected through the app, especially when used by field staff for installations, demos, or support visits.

1. Information We Collect

When you use EasySol Team, we may collect the following information:

1.1 Personal Information

• Name
• Phone number or email (if provided)
• Employee ID or login identifier

1.2 Visit Details

• Client or project-related information
• Visit purpose and notes
• Timestamps (start and end time)

1.3 Location Information

The app requests location access for visit verification and tagging visit locations. This is only used while the app is in active use. Background location access is not collected.

1.4 Camera Access

The app may request camera access for the purpose of capturing photos related to your work, such as equipment installations or support documentation.

1.5 Storage Access

Storage permission is requested to allow saving and uploading of relevant files (like photos or documents) related to field activities.

2. How We Use the Information

We use collected data to:

• Log and track field visits accurately
• Improve internal operations and support efficiency
• Provide audit trails for service documentation

3. Permissions Summary

• Location: Required to tag visit locations while the app is in use.
• Camera: Used to take photos for verification or documentation purposes.
• Storage: Required for saving/uploading photos or files related to tasks.

4. Information Sharing

We may share data with:

• Internal authorized staff of Excelsior Softwares Pvt. Ltd.
• Legal authorities, if required by applicable law
• Our service infrastructure providers (secure hosting, if any)

5. Data Security

We implement reasonable security practices to protect your data. However, no method of data transmission or storage can be guaranteed to be 100% secure.

6. Your Rights

• You may request access to your data stored by the app
• You can control permissions via your device settings
• You may request data deletion by contacting us

7. Children's Privacy

EasySol Team is intended for use by authorized employees only and not directed to children under 13 years of age.

8. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with a revised effective date.

9. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact:

Company: Excelsior Softwares Pvt. Ltd.
Email: admin@easysol.in
Website: https://www.easysol.in